Mental Health

The Care and Crisis Help Line


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The Care and Crisis Helpline is a program of the Orleans and Genesee County's Mental Health Departments. It is a free and confidential, 24/7 crisis helpline answered by skilled “listeners.” It provides a safe and non-judgmental source of support for individuals in any type of crisis.

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The County Department of Mental Health offers a full range of services designed to meet the mental health needs of area residents. This state-licensed clinic offers comprehensive programs representing a broad range of disciplines including psychiatry, psychology, social work and nursing. After hours counseling and crisis intervention can be accessed 24 hours a day, seven days a week through the Care & Crisis Helpline. Their number is (585) 283-5200.

Mental Health Programs offered include:

  • Individual, family or group counseling
  • Care Coordination to assist with obtaining housing, or legal aid for example
  • Medication monitoring and evaluations
  • Outreach and education on topics related to mental health
  • Crisis intervention, court evaluations and consultations

People come to the clinic with any number of concerns. Some come seeking supportive services when they experience a setback in their lives, such as the death of a loved one. Others may need medication to manage anxiety or depression. Most services are covered by insurance or Medicaid. All services provided are confidential. The clinic is open Monday through Friday with extended evening hours Tuesday and Wednesday.  Appointments are also available on some Saturday mornings. 

Every year approximately 10 million adults experience symptoms that lead them to seek mental health treatment. If you, or someone you know is having difficulties, we urge you to seek help by contacting (585) 589-7066. We offer Open Access for new patients seeking treatment. Priority Open Access is M-F with start times at 1pm and 2pm. Arrival should be 30 minutes prior to the start times. New patients may also be seen on a walk-in basis up to 90 minutes before closing time, depending upon availability.   Our professionally licensed staff is here to assist you. 

Mark OBrien, Director 
14014 Route 31 West 
Albion, New York 14411 
Phone: (585) 589-3260 extension 3292 
Fax: (585) 589-6395 
E-Mail: mark.o'