Social Services

The Department of Social Services provides a wide variety of human services and financial assistance to assist families and individuals to achieve self-sufficiency and strengthen family life. The Department employs approximately 90 individuals assigned to the following divisions:

• Temporary Assistance: Determines eligibility and administers financial assistance such as Public Assistance, Medicaid, Food Stamps, Emergency Assistance, HEAP and burials. This Unit places heavy emphasis on identifying fraudulent applications both prior to and during case opening. It also assigns activities to clients that will assist them in locating employment to end or decrease their need for assistance.
• Child & Family Services: Provides casework services in the fields of Child Protection, Adult Protection, Foster Care, Preventive Services, Adoption, and Domestic Violence. Caseworkers assist families in dealing with complex human problems that impair or prevent their families from achieving or maintaining independence.
• Child Support and Enforcement Unit: Assists custodial parent in proving paternity, filing support petitions in Family Court, and collecting Court Ordered Support obligations. The work utilizes a variety of databases, mailings and employer contacts to investigate the location of absent parents who are not currently paying on support orders.
• Hotline Phone Numbers:
  • Child Protective Services Hotline: 1-800-342-3720
  • Welfare Fraud Hotline: 589-7177

Tom Kuryla, Commissioner
14016 Route 31 West
Albion, New York 14411

Phone:    (585) 589-7000
Fax:        (585) 589-7479
Email:  DIANA.FACKLER@DFA.STATE.NY.US